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Enterprise fees

The Enterprise Fee functionality is the ideal place for hubs to apply their markup, or their fee, for the distribution services they provide. Enterprise fees are transparent to the customer and can be viewed in the shopfront, and during checkout. When hubs apply their markup as an enterprise fee, customers can clearly see how the cost of their order is allocated between the producer and the hub.

Unlike shipping fees, which are applied to an order at checkout, enterprise fees are built in to the display price for products. They cannot be influenced by the customer in the way that customers can influence shipping fees by selecting alternative options.

While in simple hubs arrangements, the enterprise fees is most commonly applied as a single flat rate percentage, ‘mark-up’ style fee, the enterprise fee can be applied in many different ways. In more complex arrangements, multiple enterprise fees can be used to reflect the value that different parties in the supply chain have added on to products. This can be through packing, transport, sales, fundraising or administration.

When an enterprise fee is applied, it will be added to the total price of the product, and customers will be able to view what percentage of the price is attributable to enterprise fees. They can do this in the store by clicking on the pie graph icon, next to each product. See below for an example.

Enterprsie fee in shopfront

Accessing Enterprise Fees

Click Enterprises in the blue horizontal menu, and then click Manage next to your enterprise. Then, click Enterprise Fees in the menu on the left hand side.

Access demo hub profile edit

This will take you to the Enterprise Fees page for this enterprise.

Creating Enterprise Fees

Note: The first step to applying an enterprise fee in your shop is to create the fee, as detailed on this page. The second step is to apply it to an order cycle – see here for details.


Demo Hub Enterprise Fee

Enterprise: Don’t change the enterprise listed here. To add fees to another enterprise, go back to the previous step, and select Enterprise Fees next to that enterprise.

Fee Type: Select the activity that best describes this fee. This fee type title will be displayed in the shopfront when customers click on the price transparency pie graph.

Name: This fee name is for your benefit only.

Tax Category: Select the appropriate tax rate.

Calculator: This dropdown menu offers a number of alternative ways of calculating and applying fees.

Calculator Values: After selecting the calculator type (above) and clicking Update, the  specific calculator values will appear.

Fee calculators

Fee Calculators

Weight (per kg) – this fee is applied to products on a per kg basis. The fee will only be applied to products which are priced at a per kg rate, not products listed as items (e.g. A product listed as ‘1 bunch of parsley’ will not receive this fee)

Flat Percent – This fee is charged as a percentage of the total amount charged in the order.

Flat Rate (per order) – This fee is applied as standard fee to all orders, regardless of the size of the order.

Flexible Rate – This calculator is typically used for promotional discounts where you charge a reduced fee as the customer makes more purchases of that item. This fee applies to items and products listed per kg or L.

  • ‘First Item Cost’: The fee charged for the first item in the order.
  • ‘Additional Item Cost’: The fee charged for aditional items beyond the first.
  • ‘Max Items’: The maximum number of items on which the fee will be applied. Items purchased beyond this amount will be not be charged the fee.

For example: If the first cost is $2, Additional Item Cost is $1 and the maximum items is three. If a customer orders 5 of the item, they will be charged $2 for the first item, $1 for the second and third, and no fee for the fourth and fifth.

Flat Rate (per item) –  This fee is a constant fee, applied to products listed as ‘items’. (it will not be applied to products listed as per kg, or per L)

Price Sack – This fee is used to charge a discount on fees for orders which exceed a certain dollar amount.

  • ‘Minimum Amount’: If the order’s total is below this amount, they will be charged the ‘Normal Amount’.
  • ‘Discount Amount’: Orders which are equal to or greater than the minimum amount will be charged the ‘Discount Amount’.

Have a suggestion for how we could improve this feature? Send us an email or join the conversation on our community forum.

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